A Study on the Performance of Medical Centers in Taiwan: An Application of Data Envelopment Analysis

Background: The hospital industry in Taiwan has become more competitive than ever before. Improving operational performance is thus an important issue for managers or operators. Methods: research data of this study the 2019 National Health Insurance Statistics obtained from Administration, Ministry and Welfare (Taiwan). efficiency productivity were evaluated by input-oriented Data Envelopment Analysis (DEA). Two inputs variables (number doctors, number beds) five outputs outpatients, outpatient revenues, inpatients, inpatient admission days) adopted DEA model. Results: According to analysis, 8 hospitals are considered efficient. With super-efficiency, can be detected detail. Conclusion: This combines results scores total medical income into a BCG matrix. There 6 super star group, 7 cow 2 question marks 4 dog group.